Player for media
Table of Contents
Overview
The Player Media functionality in PBX.IM allows you with to listen to recorded calls directly within the PBX.IM platform. This feature is designed to offer seamless navigation through recordings by enabling playback controls such as play, pause, forward, and rewind. These controls make it easier to locate and review specific parts of a conversation without having to listen to the entire recording from start to finish.
How do I start using Player Media?
To start using Player Media, you need to follow these steps:
Step 1: Log into your PBX.IM account
Step 2: Go to Call Logs
Step 3: Filter, based on date, phone number, value or name, the _Call Logs_you want see
Step 4: Select a call and click on the recording you want to listen to
What features does Player Media offer?
The PBX.IM Player Media offers a range of features to ensure smooth and efficient playback of recorded calls. Here’s what you can do with it:
View call duration
The player clearly displays the total duration of the call recording, helping you understand the length of the conversation and manage their time while listening.
Playback controls
- Play & Pause: Start and stop playback at any moment.
- Rewind & Forward: Move backward or forward through the call to quickly find specific sections without starting over.
Volume control
Adjust the playback volume directly within the player. Whether you need to increase the audio for clarity or lower it for discretion, the volume control lets you customize your listening experience.
Download option
Need to keep a local copy? The PBX.IM player includes a Download button, allowing you to save the call recording to their device for offline access, archival, or sharing within approved channels.
As an admin, you can listen to all agent and user recordings. As an agent, you can only listen to your own recordings.
If you need any help, don't hesitate to reach out to our support team.