Call Routing

Build visual call flows in minutes and automatically connect customers with the right teams or agents. Set business hours, time-based rules, and conditions to optimize resources, streamline operations, and ensure every caller reaches the right person, every time.

Phone Call Routing Software

Time conditions for enhanced call management

Customize incoming call routing according to your business needs and your team’s geographic location, capacity and availability.

Time & Date-Based Routing

Automatically route calls according to business hours, holidays, or special schedules.

Ensure callers are handled correctly at all times, receive accurate messaging outside office hours, and connect to available teams efficiently.

VoIP business hours

Geographical & Smart Routing

Route calls based on location, agent skills, or department availability.

Balance workloads across regions and teams while making sure every caller reaches the most relevant agent without delays.

international numbers

Multi-Level IVR

Guide callers through a structured phone menu that connect them to the right team or agent every time.

Set up multi-level menus for precise routing, customize options based on time of day, and provide 24/7 self-service to reduce wait times and lighten your team’s load.

Auto attendant
Customers that trust PBX.IM
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Set up smart routing in minutes and never miss a call.

Frequently asked questions