Learn more
Recent blog post
Start testing instantly without commitments or hidden conditions.
Friendly, responsive support that solves problems and gets things done.
Simple plans with clear terms, pay only for what you use, nothing more.
Compare features, pricing, and scalability to see which tool fits you best.
| PBX.IM | Aircall | |
|---|---|---|
| Free plan Available | Yes | No |
| Unlimited users | Yes | No |
| Minimum users required | Yes | Yes |
| Simultaneous calls | Yes | No (limited by Plan) |
| Call recording | Yes | Yes |
| Long-term call recording storage | Yes | No |
| AI analytics | Yes | Limited /Add-on |
| Auto dialers (progressive/Preview/Predictive) | Yes | Limited |
| CRM integration | Yes | Yes (Plan-dependent) |
| IVR / Call routing | Yes | Yes |
| Phone numbers included | Yes | Yes |
| SMS / MMS | Yes | Yes (with limitations) |
| 24/7 support | Yes | Limited / Plan-dependent |
| Transparent pricing | Yes | No |
| Mobile & Webphone support | Yes | Yes |
“One of the things I appreciate most is how easy it is to self-manage. I was able to set up everything myself without needing to hire any outside help, which saved us both time and money. It’s helped us close deals faster and provide better service, which our customers really appreciate.”
“It’s been a great experience and a smart investment. It’s helped us close deals faster and provide better service, which our customers really appreciate. If you’re running a growing business and want more control over your communications, I highly recommend this system!”
“What really sets them apart is their top notch support. The team clearly knows VoIP inside and out, and every interaction we’ve had has been fast, professional, and incredibly helpful. It’s rare to find a provider that combines excellent tech with equally excellent service.”
Experience unlimited users, advanced routing, and long-term call recording, risk-free.
Make calls directly from the platforms your team already uses, ensuring efficiency without changing workflows.
Microsoft Teams 
Intercom 
Hubspot 
Notion 
Zoho 
Salesforce 
Shopify 
Help Scout 
Gorgias 
Zapier 
Front 
Slack 
Kustomer 
Freshdesck 
monday.com 
Copper 
Pipedrive 
noCRM.io 
Microsoft Dynamics 
Zendesk 5
Unlimited
Unlimited
Unlimited
Unlimited
5
25
50
Unlimited
Unlimited
1 Week
3 Months
6 Months
1 Year
7 Year
Add-on
Add-on
Progressive
Progressive / Preview
Progressive / Preview / Predictive
Progressive / Preview / Predictive
Email / Chat
Email / Chat
Email / Chat / Phone
Email / Chat / Phone
Dedicated Account Manager / Email / Chat / Phone
Standard Business Hours
24 / 7
24 / 7
24 / 7
24 / 7 + SLA Commitment
PBX.IM makes handling incoming calls simple. Organize queues, cut down wait times, and give customers a smoother experience from the very first ring.
Easily configure how calls are routed to match your business needs and team structure. PBX.IM lets you distribute calls by time routing, team availability, agent skills, or even through simple round-robin allocation.
Set time limits for how long customers stay on hold and ensure they’re always directed to the right agent. With flexible queuing rules, you can minimize frustration, shorten wait times, and keep conversations flowing smoothly.
Create a better waiting experience for your callers with the on-hold feature. Use custom greetings in any language with text-to-speech, upload your own messages, or select music and sounds from our media library to keep customers engaged.
What are the best alternatives to Aircall?
Some of the most popular alternatives to Aircall include PBX.IM, RingCentral, 8x8, JustCall, and CloudTalk. PBX.IM is frequently mentioned across forums, comparison sites, and listing platforms as one of the most adopted Aircall alternatives due to its simplicity, transparent pricing, and strong feature set designed for sales and support teams.
What makes PBX.IM an alternative to Aircall?
PBX.IM provides a unified communication platform that supports cross-functional teams—from sales to support to CX operations. It includes IVR, AI call transcription, inbox messaging, an AI autodialer, call queues, smart routing, local phone numbers, call monitoring, and more, all in one clean, easy-to-use dashboard.
What is the difference in pricing between PBX.IM and Aircall?
Aircall’s pricing starts at ~€30 per user per month, and increases as you add more seats or advanced features. PBX.IM, on the other hand, offers fixed transparent pricing, including a free plan for teams of up to 5 users, making it significantly more cost-effective for smaller teams or growing companies.
How long does it take to switch from Aircall to PBX.IM or another alternative?
With PBX.IM, switching is quick and straightforward. The platform supports fast setup, often within minutes, and you can import your existing users and settings in just a few clicks.
Can I keep my existing phone numbers if I switch from Aircall?
Yes. PBX.IM supports number porting, so you can bring your existing phone numbers over without downtime or disruption.
Do I need technical expertise to switch from Aircall?
No technical expertise is required. PBX.IM is built with a smooth, intuitive UX/UI, meaning most teams adopt it quickly. Setup, onboarding, call flows, and number routing are simple and guided, no IT team required.
