Engage with customers in one unified platform, with access to real-time actionable insights from all data sources.

Smart communication isn’t just for call centers. These industries use PBX.IM to deliver faster service, smoother operations, and better customer experiences, every day.
PBX.IM integrates seamlessly with your existing business tools, CRM, helpdesk, website, or internal systems.
What is PBX.IM?
PBX.IM is a Cloud-based, VoIP telephone solution that you can use within a company to manage inbound and outbound calls, internal communication, and features like auto attendant, call queues, and conferencing.
How do I install PBX.IM?
As a Cloud solution, PBX.IM requires minimal setup: All you need is an internet connection and your favorite browser. Check our documentation for detailed steps.
Can I analyze Call Data Records to identify my best performing agent?
Yes, PBX.IM offers built-in analytics tools powered by Call Data Records to help monitor and improve performance. It also includes advanced security features to ensure your sensitive data remains protected and does not leave your network environment.
Can I use a VoIP phone the same way as a regular phone?
Yes, VoIP phones work much like traditional phones—but with enhanced capabilities. Features include an easily accessible digital phonebook, international calling, call forwarding, call interception, Interactive Voice Response (IVR), and built-in encryption for secure communication.
