The business phone system for your industry

The best business phone system tailored to meet the unique needs of industries such as healthcare, retail, financial services and more.

Retail & E-commerce

Deliver best-in-class shopping experiences with personalized call menus, multilingual greetings and detailed customer insights on a user-friendly platform.

Healthcare

Make every patient feel cared for and help them seamlessly connect them with the right healthcare providers, reduce wait times, and support your staff to prevent burnout.

Financial Services

Navigate the complexities of financial customer operations - connect seamlessly with clients, manage regulatory demands, and safeguard against cybersecurity threats.

Travel & Hospitality

Reduce wait times and quickly connect customers to the right agent with our flexible auto attendant for trip planning, hotel booking, and flight delays.

Real Estate

Maximize the number of transactions, showings, and communication with prospects and customers, saving money at every step.

VoIP for small businesses

Cut phone bills, grow your small business globally, automate customer calls, and start calling in minutes with no setup headaches.

Get started

Create an account now to start using our platform

Includes features like

Auto attendant

Configure call menus, flows and messaging. Route calls to the appropriate recipients based on business hours and other conditions.

Call queues

Distribute calls based on time routing, team availability, agent skill sets. Customize queuing time and personalize the on-hold experience.

Phone numbers

Reach 250+ markets and improve your pick-up rates by calling like a local anywhere in the world with toll-free numbers and more.

Business hours

Set business hours and time conditions. Adjust time conditions and availability based on holidays, peak periods and the caller's time zone.

Call monitoring

Analyze and manage call activities with real-time dashboard data, call detail reports and call recordings.

Security

Standard compliance. End-to-end encryption. Trusted Devices, IP restrictions, Country restrictions. User roles & permissions & 2FA.

Frequently Asked Questions

What is PBX.IM?

PBX.IM is a Cloud-based, VoIP telephone solution that you can use within a company to manage inbound and outbound calls, internal communication, and features like voicemail, call routing, and conferencing.

How do I install PBX.IM?

As a Cloud solution, PBX.IM requires minimal setup: All you need is an internet connection and your favorite browser.

Can I analyze Call Data Records to identify my best performing agent?

Yes, PBX.IM includes analytics tools for evaluating performance using Call Data Records. PBX.IM provides advanced security to ensure your precious data does not leave your premises.

Can I use a VoIP phone the same way as a regular phone?

Yes, VoIP phones function similarly to regular phones but with additional, more powerful features. For example, you have an easy to access phonebook, you can redirect calls, you can call internationally, you can use encryption for security, use Interactive Voice Response and intercept groups.