How long can I keep call recordings stored in PBX?

Your call recordings will remain stored by default for the amount of time corresponding to your plan. You can purchase an additional storage period for an extra monthly cost.

What states require call monitoring disclosure?

In the US, 13 states require two-party consent for call recording: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, Vermont, and Washington. 37 states and D.C. follow one-party consent rules. For interstate and international calls, it's best to apply two-party consent. In the EU and UK, explicit consent is required. Always refer to your local laws before recording.

Call Recording & Monitoring

Access real-time dashboards, SLA compliance reports, and AI-driven insights to elevate agent performance and customer satisfaction.

Easily store, retrieve, and audit recordings with full regulatory compliance, trusted by finance, healthcare, and legal teams. Go beyond recordings with AI-powered call transcription in multiple languages, complete with automatic summaries and agent to-do lists. Flexible retention policies keep your data secure for up to 7 years, while instant access ensures you always have the full picture behind your team’s call performance.

Companies that trust PBX.IM

Compliance and quality monitoring recording

Analyze and manage call activities, ensure service quality, and optimize operations.

Real-time Dashboard

Stay on top of every call with live insights and instant visibility into your team’s performance. Showcase ongoing calls with detailed metrics, including agent name, contact (name/number), call duration, and actionable monitoring controls.

Filter them based on queues or teams. Monitor KPIs, track SLA compliance, and respond to issues as they happen.

With real-time data at your fingertips, you can make faster, smarter decisions to boost efficiency and customer satisfaction.

Inbound and Outbound Call Recording

Capture every conversation, whether incoming or outgoing, with secure, fully auditable recordings.

Store, retrieve, and review calls anytime to understand your team’s performance and ensure compliance with industry regulations.

Flexible retention policies let you keep recordings for up to 7 years, giving you full visibility while protecting sensitive data.

Advanced Call Analytics

Get a clear view of your call activity with real-time dashboards, detailed SLA compliance reports, and AI-driven insights. Track agent performance, monitor call volume, and uncover patterns that help improve customer satisfaction.

Use actionable analytics to make data-driven decisions, optimize your team, and deliver a consistently superior calling experience.

Security & Privacy

Monitor and review calls securely with PBX.IM’s robust encryption and access controls. Only authorized users can access recordings, ensuring sensitive conversations remain confidential.

Assign monitoring permissions by role or individual to protect privacy and meet compliance standards effortlessly. Flexible retention helps you stay fully compliant while keeping a clear view of your team’s performance.

security standard compliance for VoIP phone solutions

Call Transcription

Transform every conversation into a precise, searchable transcript.

With PBX.IM’s VoIP solutions, your global teams gain AI-driven transcription that works across languages. Get instant call summaries, extract key action points, and share them effortlessly with your team.

Does this sound like your business?

You can change that.

No visibility into live calls

Supervisors shouldn't have to wait until the call ends to know what's happening. PBX.IM gives you real-time dashboards so you can monitor, coach, and act while the conversation is still happening.

Coaching comes too late

Don't wait for the post-call review. With PBX.IM, managers can listen in live, whisper guidance, or barge in when needed so agents get support in the moment, not after the damage is done.

High-priority calls slipping through

Supervisors can monitor queues in real time, jump into critical calls, and intervene before escalations turn into churn. Support your agents when the stakes are highest.

Quality reviews always after the fact

With live call monitoring, QA isn't just about what went wrong, but about catching it while you can still make it right.

Call monitoring On-the-Job Training Features

Train your team in real-time with call monitoring software. Listen, coach, or join live calls to improve performance on the job.

Listen Mode

Allows supervisors to listen in on a call without interruption, ideal for performance reviews and quality assurance.

Whisper Mode

Enables supervisors to speak directly to the agent, not audible to the customer, useful for live coaching and immediate correction.

Barge Mode

Permits supervisors to join an ongoing call, facilitating three-way conversation for critical intervention or support.

Unlock full visibility and performance for your team.

See Why Businesses Trust Us

“One of the things I appreciate most is how easy it is to self-manage. I was able to set up everything myself without needing to hire any outside help, which saved us both time and money. It’s helped us close deals faster and provide better service, which our customers really appreciate.”

Danny Asfour

5/5

“It’s been a great experience and a smart investment. It’s helped us close deals faster and provide better service, which our customers really appreciate. If you’re running a growing business and want more control over your communications, I highly recommend this system!”

Dotan Meirov

5/5

“What really sets them apart is their top notch support. The team clearly knows VoIP inside and out, and every interaction we’ve had has been fast, professional, and incredibly helpful. It’s rare to find a provider that combines excellent tech with equally excellent service.”

Liron Cohen