WhatsApp Business Messaging & Shared Team Inbox

Reach customers the same way they talk to family and friends, through WhatsApp. PBX.IM's WhatsApp Business platform works as a shared team inbox so every conversation stays organized, assigned, and visible across your whole team.

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One Inbox for Every WhatsApp Call and Conversation

Every WhatsApp conversation, fully visible to your team. Assign chats to the right agent, track the full history, and eliminate shared credentials for good. One dashboard handles it all.

Keep the Conversation Going

No matter the channel, your team stays in sync. Switch seamlessly between WhatsApp texting and voice calls without losing context, so customers get a consistent experience from first message to final resolution. PBX.IM's integrated business text messaging and calling capabilities connect every touchpoint in one place.

Integrate Your CRM and Tools Into One Workflow

Your agents shouldn't be switching between five tabs to answer one question. PBX.IM connects with HubSpot, Salesforce, Zendesk, and more, syncing conversation history, contact details, and customer interactions automatically so your team always has the full picture.

Handle Calls, Messages, and Attachments Without Leaving Your Dashboard

Everything your team needs is in one place. Take calls, reply to WhatsApp messages, and manage attachments from a single dashboard without opening another tab or switching tools mid-conversation.

Make Smarter Decisions Using Analytics Reports

Stop guessing how your team is performing. PBX.IM's analytics dashboards give you a real-time view of message volume, response times, and agent productivity so you can spot bottlenecks before they affect your customers.

Shared Inbox for Your Whole Team

One WhatsApp number, managed by everyone who needs it. Multiple agents can view, respond to, and manage incoming conversations from a single business number with PBX.IM. No shared passwords, no missed messages, no duplicate replies. Assign conversations to the right team member, add internal notes for context, and track every interaction from first contact to resolution.

Ready to integrate WhatsApp intro your workflow?

How does WhatsApp Team Inbox improve communication?

A shared WhatsApp inbox transforms scattered one-on-one conversations into organized, collaborative team communication that scales with your business.

Instant Team Messaging

Chat with teammates directly inside PBX.IM. Coordinate instantly without switching tools.

Group Chats for Collaboration

Create shared chats for departments or projects to keep updates and discussions centralized.

Support While on Calls

Ask for help or share quick context while speaking with a client, without leaving the call screen.

Stay Organized & Informed

All internal messages, mentions, and updates stay searchable and secure within one system.

How to Set up a Shared WhatsApp Inbox with PBX.IM?

Three steps to give your whole team access to a single, organized WhatsApp inbox.

Create Your PBX.IM Account

Set up for an account in minutes

Connect Your WhatsApp Business

Link your Whatsapp Account to PBX.IM

Set Up Your Shared Inbox

Invite your team and start texting

Read What Our Clients Say About Us!

“One of the things I appreciate most is how easy it is to self-manage. I was able to set up everything myself without needing to hire any outside help, which saved us both time and money. It’s helped us close deals faster and provide better service, which our customers really appreciate.”

Danny Asfour

5/5

“It’s been a great experience and a smart investment. It’s helped us close deals faster and provide better service, which our customers really appreciate. If you’re running a growing business and want more control over your communications, I highly recommend this system!”

Dotan Meirov

5/5

“What really sets them apart is their top notch support. The team clearly knows VoIP inside and out, and every interaction we’ve had has been fast, professional, and incredibly helpful. It’s rare to find a provider that combines excellent tech with equally excellent service.”

Liron Cohen

5/5

Why Teams Choose PBX.IM Over Other Call Barging Software

PBX.im delivers enterprise-grade functionalities with the simplicity and speed that modern teams expect.

End-to-End Encryption

Every WhatsApp conversation on PBX.IM is protected by end-to-end encryption, meaning only your team and your customer can read what's shared.

Set Roles and Permissions

Control exactly who on your team can access, respond to, or manage conversations. Assign roles so sensitive customer data only reaches the right people.