What is Call Center Wallboard?
A call center wallboard is a real-time visual dashboard that tracks the KPIs that matter most: call volume, agent activity, wait times, and SLA performance. Teams use it to make immediate decisions during shifting call conditions, stay on track with business goals, and keep stakeholders informed. Share wallboards internally with supervisors and executives, or externally with customers for full transparency into your operation.
Real-Time Call Center Display Board Benefits
Give your team the visibility to act fast. Live performance metrics, real-time agent accountability, and instant queue clarity, all in one
always-on call center dashboard.
React Instantly
Track live KPIs and agent activity so supervisors can step in fast and meet business goals.
Improve FCR (First Contact Resolution)
Resolve issues first time, reduce repeat calls, and keep customers satisfied.
Boost Agent Performance
Drive better agent performance and share wallboards with team leads to keep everyone aligned.
Read What Our Clients Say About Us!
“One of the things I appreciate most is how easy it is to self-manage. I was able to set up everything myself without needing to hire any outside help, which saved us both time and money. It’s helped us close deals faster and provide better service, which our customers really appreciate.”
“It’s been a great experience and a smart investment. It’s helped us close deals faster and provide better service, which our customers really appreciate. If you’re running a growing business and want more control over your communications, I highly recommend this system!”
“What really sets them apart is their top notch support. The team clearly knows VoIP inside and out, and every interaction we’ve had has been fast, professional, and incredibly helpful. It’s rare to find a provider that combines excellent tech with equally excellent service.”
Set Up Your Wallboard in Minutes
Build and launch a real-time wallboard in minutes, no technical skills needed. PBX.IM makes it simple to customize and share live performance dashboards that give your entire call center instant visibility into what matters most.
Make performance visible, act faster, and boost team efficiency. Start monitoring your call center instantly with a live wallboard.
Discover Related Features
Wallboards work best as part of a connected system. Pair them with these PBX.IM features to get the most out of your contact center.
Call Monitoring
Tracks call performance and provides managers with insights on ongoing calls.
AI Auto Dialer
Automatically call through contact lists and save hours of manual dialing.
Auto Attendant
Interactive voice menus that greet callers and route them to the right destination.
Call Queues
Reduce missed calls with flexible queue management and personalized messages.
Call Routing
Distribute calls based on rules, skills, or availability to improve response times.
Call Transcription
AI-powered call transcription with instant summaries and searchable transcripts.
Questions About Call Center Wallboards?
Questions About Call Center Wallboards?
What key metrics should be displayed on a call center wallboard?
What key metrics should be displayed on a call center wallboard?
A call center wallboard should display the KPIs that matter most in the moment: calls waiting, average wait time, abandoned calls, service level (SLA), agent availability, and First Contact Resolution (FCR). PBX.IM lets you configure exactly which metrics appear on your wallboard, giving supervisors and agents a real-time view of queue health and team performance at a glance.
Who can create or edit wallboards?
Who can create or edit wallboards?
In PBX.IM, wallboards can be created and edited by supervisors and administrators; anyone with the right permissions in your account. Agents can view wallboards but typically don't have editing access, keeping your displays consistent and controlled.
Can I display multiple wallboards on different screens?
Can I display multiple wallboards on different screens?
Yes. PBX.IM lets you run multiple wallboards across different screens simultaneously, each configured for a specific team, queue, or location. Simply share the unique link for each wallboard and display it on any TV or screen, no PC required.
How often do wallboards refresh data?
How often do wallboards refresh data?
The refresh interval is configurable in the wallboard settings. By default, data updates every 24 hours, but you can adjust it to refresh in real time or at shorter intervals.
Can I customize which widgets appear on my wallboard?
Can I customize which widgets appear on my wallboard?
Absolutely. PBX.IM's drag-and-drop builder lets you choose exactly which widgets appear on your wallboard, how they're arranged, and how metrics are displayed: whether as numbers, bar charts, or line charts. Every wallboard can be tailored to the team or use case it's built for.
What are the advantages of using a contact center wallboard?
What are the advantages of using a contact center wallboard?
A contact center wallboard gives your entire team real-time visibility into the metrics that drive performance. Supervisors can spot and respond to issues before they escalate, agents stay accountable when they see their own KPIs on screen, and service levels are easier to maintain when everyone is working from the same live data. Wallboards also make it simple to share performance updates with executives and customers, keeping every stakeholder aligned without waiting for end-of-day reports.
How can wallboards help with real-time decision making?
How can wallboards help with real-time decision making?
When conditions in your contact center change, a sudden spike in call volume, a long queue, or an agent going offline, wallboards give supervisors the live data they need to act immediately. Rather than relying on reports or manual check-ins, PBX.IM wallboards surface the right KPIs at the right time so decisions happen in the moment, not after the fact.
Do wallboards really improve agent performance?
Do wallboards really improve agent performance?
Yes. When agents can see their own metrics on screen, they naturally stay more focused and accountable. Visibility into personal and team KPIs creates healthy competition, encourages consistency, and helps agents self-correct before a supervisor needs to step in. PBX.IM wallboards make performance visible to everyone, which is often enough on its own to drive better results.
Do you offer pre-built wallboard templates?
Do you offer pre-built wallboard templates?
Yes. PBX.IM offers pre-built wallboard templates to help you get up and running quickly. Start with a ready-made layout and customize it from there by adding, removing, or rearranging widgets to fit your team's needs.
