Port your phone numbers to PBX.IM

Absolutely. PBX.IM supports number porting, so you can transfer your existing landline, mobile, toll-free, or VoIP number directly into our system.

Most standard phone numbers can be ported, but there are a few exceptions:

• Emergency numbers (e.g., 911 in the U.S.)
• Short codes (e.g., 5- or 6-digit service numbers)
• Numbers on “Do Not Port” lists (some regions maintain lists of numbers that cannot be transferred)
• Inbound-only service numbers tied to specialized networks (like certain alarm or telemetry lines)
• Numbers under active litigation or with unpaid balances—some carriers won’t release these until the issue is resolved

You can port international numbers in many, but not all, countries. Global portability depends on local regulations and the policies of your current provider.

With PBX.IM:

• We support inbound porting for numbers in over 40+ countries (including the US, UK, Canada, Australia, and most EU nations).
• For regions we don’t yet cover, we’ll let you know up front and can often suggest workarounds (like forwarding or local DID alternatives).

If your port request is rejected, we’ll notify you right away with the reason, usually something like mismatched account details or missing documentation. Don't worry! We are with you each step of the way. We will provide the necessary steps to resubmit your porting request.

Yes, you can cancel a port-in request, but the process depends on its current status:

Pending or In Review

• Go to Dashboard > Call Routing > Phone Numbers.
• Under the Pending tab, find your port-in request and click Cancel.
• You’ll receive a confirmation, and the request will be withdrawn immediately.

In Progress

• The port has been sent to your old carrier but hasn’t been completed yet.
• Reach out to PBX.IM Support as soon as possible. We’ll contact the carrier on your behalf to halt the transfer and revert your number to the original provider.

Approved / FOC Date Passed

• Once the port is fully approved and the FOC date has passed, the number is live on PBX.IM.
• At that point, you can’t “un-port” it. Instead, you’d need to port it back to your previous provider.

You’ll know your number has been successfully ported in two ways:

Dashboard Status Update

• Log in to Dashboard > Call Routing > Phone Numbers.
• Numbers move from the Pending tab to the Active tab once porting is complete.

Email Confirmation

• We’ll send you an email notification as soon as the port finishes and your number is live on PBX.IM.

Once your number has successfully ported to PBX.IM, here’s what happens with your old provider:

1. Number Release
   On the FOC (Firm Order Commitment) date, your old provider transfers the number to PBX.IM. After that moment, they no longer own or route calls for that number.
2. Service Cancellation
   You should cancel your old service only after you see the port complete (number appears under Active in your PBX.IM dashboard and you’ve tested it). If you cancel before the port finishes, you risk losing the number.
3. Final Billing
   Your old provider may issue a final bill that includes any remaining usage charges, early-termination fees (if you’re still under contract), or number-porting fees on their end. Review that final invoice and settle any balance.
4. No Impact on PBX.IM Service
   Once the number is fully active in PBX.IM, your call routing, voicemail, and all PBX.IM features take over completely replacing your old provider’s service for that number.

While number porting is typically provided at no cost, certain circumstances may require a nominal processing fee. All applicable charges will be clearly disclosed upfront, ensuring complete transparency regarding any costs you may incur.

Most number transfers to PBX.IM complete within 3-10 business days. The exact timeline depends on your current provider and the type of number (local, mobile, toll-free, or DID).