Cut costs, not conversations! Deliver best-in-class shopping experiences while saving money to scale your business.
Easily integrate your CRM and support ticket tools with PBX.IM retail phone system to enhance customer service. Enjoy personalized call menus, multilingual greetings, and detailed customer insights on a user-friendly platform—no technical support needed.
E-commerce & Retail companies that use VOIP products save up to 90% on their monthly phone bill. You can strengthen your business relationships - and do it at a fraction of the cost. Here below is how PBX.IM supports your goals:
Nothing drives customer satisfaction like exceptional support—made possible with a seamless retail phone system.
PBX.IM’s Auto-Attendant feature helps you manage calls more efficiently and ensures no customer is left waiting. It can even be used to collect real-time feedback for your business.
Voicemail transcription turns voice messages into text so you can respond efficiently to customer inquiries, reduce response time and improve customer satisfaction.
Does your customer interaction volume vary? With PBX.IM, you have the flexibility to scale operations up or down as needed, empowering your business to adapt seamlessly to changing demands.
Tailor business greetings and call flows to your operating hours, regional holidays, and even Black Friday shopping sprees with our call routing solution.
With PBX.IM, your team can use their retail phone systems remotely just as they would in the office.
Say goodbye to physical offices and say hello to remote working.
Wherever you are, your calls and data stay secure with our Two-Factor Authentication and Role-Based Access. PBX.IM is ISO 27001 compliant and your calls are encrypted end-to-end.
Fine-tune your team’s productivity by up to 70% – especially during peak Black Friday or Christmas sales.
The PBX.IM call monitoring feature offers detailed statistics and reports, providing insights on improving performance, managing demand surges and enhancing operations.
Configure call menus, flows and messaging. Route calls to the appropriate recipients based on business hours and other conditions.
Distribute calls based on time routing, team availability, agent skill sets. Customize queuing time and personalize the on-hold experience.
Reach 250+ markets and improve your pick-up rates by calling like a local anywhere in the world with toll-free numbers and more.
Set business hours and time conditions. Adjust time conditions and availability based on holidays, peak periods and the caller's time zone.
Analyze and manage call activities with real-time dashboard data, call detail reports and call recordings.
Standard compliance. End-to-end encryption. Trusted Devices, IP restrictions, Country restrictions. User Roles. Permissions. 2FA.