Twilio Alternative
Everything you need from a cloud phone system, built to be reliable and straightforward.
PBX.IM delivers unlimited users, advanced call routing, AI analytics, and long-term call recordings, backed by friendly, responsive support and transparent pricing. Simple plans, no hidden fees, and consistent, dependable performance your team can rely on every day.
Why Companies Upgrade to PBX.IM
Reliable and Solid Platform
Consistently high call quality and dependable performance, ensuring your team can count on it every day.
Great Customer Support
Helpful, approachable, and responsive team that resolves issues efficiently.
Transparent and Fair Pricing
Straightforward plans with clear terms, pay only for what you use, with no hidden fees.
Twilio vs PBX.IM
Compare features, pricing, and scalability to see which tool fits you best.
| PBX.IM | Twilio | |
|---|---|---|
| Free plan Available | Yes | Limited free trial for some APIs |
| Unlimited users | Yes | No |
| Minimum users required | No | No |
| Simultaneous calls | Yes | Limited by API and pricing plan |
| Call recording | Yes | Yes (via APIs, pay per minute) |
| Long-term call recording storage | Yes | No (pay per usage) |
| AI analytics | Yes | Limited / Add-on |
| Auto dialers (progressive/Preview/Predictive) | Yes | Limited / Custom via Studio |
| CRM integration | Yes | Yes (via APIs, Salesforce integration extra) |
| IVR / Call routing | Yes | Yes (via TaskRouter or Flex) |
| Phone numbers included | Yes | No (pay per number / usage) |
| SMS / MMS | Yes | Yes, pay per message ($0.0083/msg) |
| 24/7 support | Yes | Limited / plan-dependent |
| Transparent pricing | Yes | Complex, usage-based, per API |
| Mobile & Webphone support | Yes | Yes |
See Why Businesses Trust Us
“One of the things I appreciate most is how easy it is to self-manage. I was able to set up everything myself without needing to hire any outside help, which saved us both time and money. It’s helped us close deals faster and provide better service, which our customers really appreciate.”
“It’s been a great experience and a smart investment. It’s helped us close deals faster and provide better service, which our customers really appreciate. If you’re running a growing business and want more control over your communications, I highly recommend this system!”
“What really sets them apart is their top notch support. The team clearly knows VoIP inside and out, and every interaction we’ve had has been fast, professional, and incredibly helpful. It’s rare to find a provider that combines excellent tech with equally excellent service.”
Experience unlimited users, advanced routing, and long-term call recording, risk-free.
Connected to Any Business Tools
Make calls directly from the platforms your team already uses, ensuring efficiency without changing workflows.
Microsoft Teams
Intercom
Hubspot
Notion
Zoho
Salesforce
Shopify
Help Scout
Gorgias
Zapier
Front
Slack
Kustomer
Freshdesck
monday.com
Copper
Pipedrive
noCRM.io
Microsoft Dynamics
ZendeskGet small business VoIP for free, then scale
5
Unlimited
Unlimited
Unlimited
Unlimited
5
25
50
Unlimited
Unlimited
1 Week
3 Months
6 Months
1 Year
7 Year
Add-on
Add-on
Progressive
Progressive / Preview
Progressive / Preview / Predictive
Progressive / Preview / Predictive
Email / Chat
Email / Chat
Email / Chat / Phone
Email / Chat / Phone
Dedicated Account Manager / Email / Chat / Phone
Standard Business Hours
24 / 7
24 / 7
24 / 7
24 / 7 + SLA Commitment
Customer Favorite Features
PBX.IM makes handling incoming calls simple. Organize queues, cut down wait times, and give customers a smoother experience from the very first ring.
Automatic Call Distribution
Easily configure how calls are routed to match your business needs and team structure. PBX.IM lets you distribute calls by time routing, team availability, agent skills, or even through simple round-robin allocation.
Customized Queuing Time
Set time limits for how long customers stay on hold and ensure they’re always directed to the right agent. With flexible queuing rules, you can minimize frustration, shorten wait times, and keep conversations flowing smoothly.
Personalized Experience on Hold
Create a better waiting experience for your callers with the on-hold feature. Use custom greetings in any language with text-to-speech, upload your own messages, or select music and sounds from our media library to keep customers engaged.
