Learn more
Recent blog post
Everything you need from a cloud phone system, built to be reliable and straightforward.
PBX.IM delivers unlimited users, advanced call routing, AI analytics, and long-term call recordings, backed by friendly, responsive support and transparent pricing. Simple plans, no hidden fees, and consistent, dependable performance your team can rely on every day.
Consistently high call quality and dependable performance, ensuring your team can count on it every day.
Helpful, approachable, and responsive team that resolves issues efficiently.
Straightforward plans with clear terms, pay only for what you use, with no hidden fees.
Compare features, pricing, and scalability to see which tool fits you best.
| PBX.IM | Twilio | |
|---|---|---|
| Free plan Available | Yes | Limited free trial for some APIs |
| Unlimited users | Yes | No |
| Minimum users required | No | No |
| Simultaneous calls | Yes | Limited by API and pricing plan |
| Call recording | Yes | Yes (via APIs, pay per minute) |
| Long-term call recording storage | Yes | No (pay per usage) |
| AI analytics | Yes | Limited / Add-on |
| Auto dialers (progressive/Preview/Predictive) | Yes | Limited / Custom via Studio |
| CRM integration | Yes | Yes (via APIs, Salesforce integration extra) |
| IVR / Call routing | Yes | Yes (via TaskRouter or Flex) |
| Phone numbers included | Yes | No (pay per number / usage) |
| SMS / MMS | Yes | Yes, pay per message ($0.0083/msg) |
| 24/7 support | Yes | Limited / plan-dependent |
| Transparent pricing | Yes | Complex, usage-based, per API |
| Mobile & Webphone support | Yes | Yes |
“One of the things I appreciate most is how easy it is to self-manage. I was able to set up everything myself without needing to hire any outside help, which saved us both time and money. It’s helped us close deals faster and provide better service, which our customers really appreciate.”
“It’s been a great experience and a smart investment. It’s helped us close deals faster and provide better service, which our customers really appreciate. If you’re running a growing business and want more control over your communications, I highly recommend this system!”
“What really sets them apart is their top notch support. The team clearly knows VoIP inside and out, and every interaction we’ve had has been fast, professional, and incredibly helpful. It’s rare to find a provider that combines excellent tech with equally excellent service.”
Experience unlimited users, advanced routing, and long-term call recording, risk-free.
Make calls directly from the platforms your team already uses, ensuring efficiency without changing workflows.
Microsoft Teams 
Intercom 
Hubspot 
Notion 
Zoho 
Salesforce 
Shopify 
Help Scout 
Gorgias 
Zapier 
Front 
Slack 
Kustomer 
Freshdesck 
monday.com 
Copper 
Pipedrive 
noCRM.io 
Microsoft Dynamics 
Zendesk 5
Unlimited
Unlimited
Unlimited
Unlimited
5
25
50
Unlimited
Unlimited
1 Week
3 Months
6 Months
1 Year
7 Year
Add-on
Add-on
Progressive
Progressive / Preview
Progressive / Preview / Predictive
Progressive / Preview / Predictive
Email / Chat
Email / Chat
Email / Chat / Phone
Email / Chat / Phone
Dedicated Account Manager / Email / Chat / Phone
Standard Business Hours
24 / 7
24 / 7
24 / 7
24 / 7 + SLA Commitment
PBX.IM makes handling incoming calls simple. Organize queues, cut down wait times, and give customers a smoother experience from the very first ring.
Easily configure how calls are routed to match your business needs and team structure. PBX.IM lets you distribute calls by time routing, team availability, agent skills, or even through simple round-robin allocation.
Set time limits for how long customers stay on hold and ensure they’re always directed to the right agent. With flexible queuing rules, you can minimize frustration, shorten wait times, and keep conversations flowing smoothly.
Create a better waiting experience for your callers with the on-hold feature. Use custom greetings in any language with text-to-speech, upload your own messages, or select music and sounds from our media library to keep customers engaged.
What makes PBX.IM an alternative to Twilio?
PBX.IM offers a complete cloud phone system with unlimited users, advanced call routing, AI-powered analytics, long-term call recordings, and 24/7 support, making it a strong, user-friendly alternative to Twilio’s API-focused platform.
How much can I save by switching from Twilio to PBX.IM?
Switching to PBX.IM can significantly reduce costs with transparent, all-inclusive pricing, eliminating per-minute or per-feature charges common with Twilio.
Is switching from Twilio to PBX.IM easy?
Yes, the migration process is straightforward and typically takes just a few minutes, with minimal setup required to get your team up and running.
Can I transfer my current numbers from Twilio to PBX.IM?
Absolutely. PBX.IM supports number porting, allowing you to bring your existing phone numbers over seamlessly without downtime or service disruption.
How does PBX.IM call quality compare to Twilio?
PBX.IM delivers reliable, high-definition voice quality with advanced call routing and minimal latency, ensuring crystal-clear conversations comparable to or better than Twilio.
Does PBX.IM offer the same geographical coverage as Twilio?
PBX.IM provides global coverage with local and toll-free virtual phone numbers, making it suitable for international teams and clients, similar to Twilio’s reach.
