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Move your existing numbers effortlessly to PBX.IM. Enjoy fast and smooth porting process so you can stay connected without interruptions.
Reach real people who listen, resolve issues quickly, and guide you through setup, no endless loops, no generic replies.
Get started in no time with a smooth, intuitive setup. Test your system instantly and go live without any hassle or long commitments.
Compare features, pricing, and scalability to see which tool fits you best.
| PBX.IM | VoIP.ms | |
|---|---|---|
| Free plan Available | Yes | No |
| Unlimited users | Yes | No (pay per DID/usage) |
| Minimum users required | No | No |
| Simultaneous calls | Yes | No (limited by DID capacity) |
| Call recording | Yes | Yes (Extra Charge) |
| Long-term call recording storage | Yes | Yes (Extra Charge) |
| AI analytics | Yes | Partially |
| Auto dialers (progressive/Preview/Predictive) | Yes | Limited |
| CRM integration | Yes | Limited / self-configured |
| IVR / Call routing | Yes | Yes (Limited) |
| Phone numbers included | Yes | Yes (limited by DID) |
| SMS / MMS | Yes | Limited / add-on |
| 24/7 support | Yes | Limited / ticket-based |
| Transparent pricing | Yes | Pay-per-minute |
| Mobile & Webphone support | Yes | Yes |
“One of the things I appreciate most is how easy it is to self-manage. I was able to set up everything myself without needing to hire any outside help, which saved us both time and money. It’s helped us close deals faster and provide better service, which our customers really appreciate.”
“It’s been a great experience and a smart investment. It’s helped us close deals faster and provide better service, which our customers really appreciate. If you’re running a growing business and want more control over your communications, I highly recommend this system!”
“What really sets them apart is their top notch support. The team clearly knows VoIP inside and out, and every interaction we’ve had has been fast, professional, and incredibly helpful. It’s rare to find a provider that combines excellent tech with equally excellent service.”
Experience unlimited users, advanced routing, and long-term call recording, risk-free.
Make calls directly from the platforms your team already uses, ensuring efficiency without changing workflows.
Microsoft Teams 
Intercom 
Hubspot 
Notion 
Zoho 
Salesforce 
Shopify 
Help Scout 
Gorgias 
Zapier 
Front 
Slack 
Kustomer 
Freshdesck 
monday.com 
Copper 
Pipedrive 
noCRM.io 
Microsoft Dynamics 
Zendesk 5
Unlimited
Unlimited
Unlimited
Unlimited
5
25
50
Unlimited
Unlimited
1 Week
3 Months
6 Months
1 Year
7 Year
Add-on
Add-on
Progressive
Progressive / Preview
Progressive / Preview / Predictive
Progressive / Preview / Predictive
Email / Chat
Email / Chat
Email / Chat / Phone
Email / Chat / Phone
Dedicated Account Manager / Email / Chat / Phone
Standard Business Hours
24 / 7
24 / 7
24 / 7
24 / 7 + SLA Commitment
PBX.IM makes handling incoming calls simple. Organize queues, cut down wait times, and give customers a smoother experience from the very first ring.
Easily configure how calls are routed to match your business needs and team structure. PBX.IM lets you distribute calls by time routing, team availability, agent skills, or even through simple round-robin allocation.
Set time limits for how long customers stay on hold and ensure they’re always directed to the right agent. With flexible queuing rules, you can minimize frustration, shorten wait times, and keep conversations flowing smoothly.
Create a better waiting experience for your callers with the on-hold feature. Use custom greetings in any language with text-to-speech, upload your own messages, or select music and sounds from our media library to keep customers engaged.
What are the best alternatives to VoIP.ms?
Top alternatives to VoIP.ms include PBX.IM, 8×8, RingCentral, and Aircall, especially if you're looking for modern features like auto‑dialers, AI analytics, and predictable pricing.
What makes PBX.IM an alternative to VoIP.ms?
PBX.IM provides a unified communication platform that supports cross-functional teams—from sales to support to CX operations. It includes IVR, AI call transcription, inbox messaging, an AI autodialer, call queues, smart routing, local phone numbers, call monitoring, and more, all in one clean, easy-to-use dashboard.
What is the difference in pricing between PBX.IM and VoIP.ms?
PBX.IM offers flat-rate plans with all key features included (auto-dialer, analytics, call recording), while VoIP.ms uses a pay‑as‑you‑go model with per-minute rates for calls and add-on costs for transcription and DIDs, making PBX.IM more predictable and scalable.
How long does it take to switch from VoIP.ms to PBX.IM?
With PBX.IM, switching is quick and straightforward. The platform supports fast setup, often within minutes, and you can import your existing users and settings in just a few clicks.
Can I keep my existing phone numbers if I switch from VoIP.ms?
Yes. PBX.IM supports number porting, so you can bring your existing phone numbers over without downtime or disruption.
Do I need technical expertise to switch from VoIP.ms?
No technical expertise is required. PBX.IM is built with a smooth, intuitive UX/UI, meaning most teams adopt it quickly. Setup, onboarding, call flows, and number routing are simple and guided, no IT team required.
Can I get a free trial of PBX.IM?
Yes you can try PBX.IM for free. There’s no credit card required to get started, so you can test the system, try out features, and see how it fits your workflow with zero commitment.
