Intercept Groups

Intercept groups are a PBX.IM functionality where a call is redirected when it rings for another user in the group. Basically, if someone in the group is not available to take the call, other members of the group can answer it.

Table of Contents

  1. Introduction to Intercept Groups
  2. Set up an Intercept Group
  3. Edit an Intercept Group

Introduction to Intercept Groups

Access Intercept Groups

  • Log in to PBX.IM
  • Go to Settings
  • Click on Intercept Groups

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Set up an Intercept Group

Once you clicked on the ''Intercept Group'' section a page with all the details will open up:

Intercept groups.png

To add a new intercept group all you have to do is to click on ''Add Intercept Group'' in the upper right.

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Add Intercept Group

Add Intercept Group modal.png

FieldHow to use it
NameType in the name of the Intercept Group that you want to add. It can be something like ''Sales'', ''Marketing'', ''Customer care'' etc.
UsersFrom the dropdown field you can select all the users that you want to add in the group. You can start a group with just one person and add more afterwards.
Active toggleUse the toggle to activate or deactivate the intercept group.

Edit an Intercept Group

Edit Intercept Group.png

If you want to edit an ''Intercept Group'' all you have to do is go the main page and click on the ✏️. The same form will pop up where you can make all necessary changes.