Opal Phone Integration — Calls, SMS & WhatsApp

Every customer touchpoint connected. From first click to resolved ticket.

Connect PBX.IM to Opal phone system and reach customers on every channel - call, SMS, and WhatsApp - without switching platforms. Turn website visitors into conversations and keep every order interaction logged automatically.

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How PBX.IM Phone Integration Works with Opal?

The PBX.IM phone system integration for Opal that sets up your unified business inbox. Call, send SMS, send WhatsApp texts, route SMS to email, and keep your whole team working from one place, so every order, enquiry, and follow-up is right where you need it.

Click-to-Call from Opal

Call any contact directly from Opal - no copy-pasting numbers, no switching apps. One click on any contact record starts the call through PBX.IM.

Text to Email, Right Inside Opal

Turn SMS into email, without leaving Opal. Messages log to the contact record automatically, keeping the full history visible to your whole team. No app to check, no phone to hand off, no message left waiting.

Text and WhatsApp Messaging for Opal

Reach contacts by SMS or WhatsApp without leaving Opal. Every message logs to the contact record automatically, giving your whole team the full conversation history in one place. No shared phones, no lost threads, no switching tools to follow up.

Web Widget for On-Site Visitors

Let shoppers reach your team instantly from any page on your site. The PBX.IM web widget adds a click-to-call button that connects visitors to the right agent in seconds - no number hunting, no friction at the moment they're most ready to buy. 

Call Monitoring and Live Coaching

Supervisors can listen in, whisper to agents, or join calls when needed. Combined with real-time dashboards, you have full visibility into every conversation - and the ability to step in without disrupting the customer.

Opal Phone System Use Cases

Built for teams that run on connected workflows. PBX.IM adds calls, SMS, and WhatsApp to any automation without extra tools or extra steps.

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Trigger Calls from Any Workflow

When a lead reaches a certain score, a deal moves to a new stage, or a form is submitted - PBX.IM fires a call automatically through Opal. No manual handoff, no missed follow-up.

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WhatsApp in Any Automation

Add WhatsApp to workflows that previously only had email or SMS. Reach contacts on the channel they respond to fastest - and log every reply back to the right record through Opal.

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SMS Notifications and Follow-Ups

Send automated SMS messages at any point in your workflow. Appointment reminders, payment confirmations, delivery updates - any trigger in Opal can kick off a text through PBX.IM instantly.

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Call Logging Across Every Tool

Every PBX.IM call can write data back through Opal to any connected platform - CRM, helpdesk, project management, or spreadsheet. One call, automatically logged everywhere it needs to be.

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Alerts and Escalations

When a call is missed, goes unanswered, or exceeds a set duration - trigger an alert, create a task, or escalate to a manager automatically through Opal. Nothing falls through without someone knowing.

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Multi-Step Communication Workflows

Build sequences that combine calls, SMS, and WhatsApp across multiple tools - all orchestrated through Opal. No switching platforms, no manual steps between touchpoints.

Keep Your Tools. Upgrade Your Workflow.

PBX.IM connects with the platforms your team already relies on - so you can add powerful calling without replacing anything.

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Don’t See Your Tool Listed?

PBX.IM connects with Opal and any other platform your team uses. If you don’t see your tool in the list, contact us and we’ll set it up for you.

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Opal Phone System FAQs

Does Opal have a telephony system?

Opal does not include a native phone system. To make and receive calls, send SMS, and manage WhatsApp directly from Opal, you need to connect it to a business phone system like PBX.IM.

Does Opal have a VoIP?

Opal does not have built-in VoIP. By connecting PBX.IM to Opal, your team gets full VoIP calling, SMS, and WhatsApp without leaving the platform they already work in.

Can you make phone calls through Opal?

Yes - once you connect PBX.IM to Opal, you can make and receive calls directly from any contact record using Click-to-Call. No switching apps, no manual dialing.

How to integrate telephony with Opal?

Connect PBX.IM to Opal through the PBX.IM integrations dashboard:

  1. Sign in to PBX.IM and open Integrations.
  2. Find Opal in the list and click Connect.
  3. Sign in to your Opal account and authorize access.
  4. Choose which seats to enable and what to sync — calls, texts, messages, and contacts.
  5. Save, and you're live.

Once connected, your team can call, text, and message contacts directly from Opal, with all activity synced automatically.

Does PBX.IM log calls automatically to Opal?

Yes. Every inbound and outbound call is logged to the relevant contact record in Opal automatically, including duration, outcome, and any notes added during the call. Each call also generates an AI transcript with a summary and action items, so your team has the full picture of every conversation without listening back to recordings.

Can I send SMS from Opal using PBX.IM?

Yes. Once PBX.IM is connected, you can send and receive SMS messages directly from Opal. All message threads are stored against the contact record and visible to your whole team.

Does the integration support WhatsApp?

Yes. PBX.IM includes WhatsApp Business messaging, which means your team can send and receive WhatsApp messages from within Opal. Every conversation is logged to the contact record automatically.