Fraud Prevention
Control which countries your account can place outbound calls to by selecting a geo-restriction plan. Calls to countries not on the active plan are automatically blocked, protecting your account from unauthorized international calls and toll fraud.
Table of Contents
- Access Feature
- Selecting a Fraud Prevention Plan
- Creating a Custom Plan
- Editing and Deleting Custom Plans
- High-Risk Countries
- Common Use Cases
Access Feature
Log into PBX.IM Dashboard > Go to Settings > General > Select the Defaults tab > Scroll to the Fraud Prevention section
Fraud Prevention is a feature-flagged capability. If you do not see this section, contact your administrator.
Selecting a Fraud Prevention Plan
| Field | How to use it |
|---|---|
| Fraud Prevention Plan | Select a plan from the dropdown. System-provided plans are listed first, followed by custom plans (marked with a "User Defined" badge). |
| View (eye icon) | Click to view the details of a system-provided plan in read-only mode. |
| Edit (pencil icon) | Click to edit a custom plan you created. Only available for user-defined plans. |
| Delete (trash icon) | Click to delete a custom plan. Only available for user-defined plans. |
Outbound calls are allowed to countries set to On and blocked for countries set to Off in the selected plan.
Creating a Custom Plan
You can create up to 3 custom plans per account.
- Click Add a custom plan below the plan dropdown.
- Fill in the plan details:
| Field | How to use it |
|---|---|
| Name | Enter a name for your plan (max 100 characters). |
| Description | Optional description of the plan's purpose (max 255 characters). |
| Import Existing Plan | Optionally import country selections from another existing plan as a starting point. |
| Countries | Toggle individual countries on or off. Countries are grouped by region (North America, South America, Europe, Asia, Africa, Oceania). Use the search bar to find specific countries. |
- Use Select All or Clear All buttons to quickly manage country selections.
- Click Save to create the plan.
At least one country must be enabled in the plan. The system will prevent saving if no countries are selected.
Editing and Deleting Custom Plans
Editing a Plan
- Select a custom plan from the dropdown.
- Click the pencil icon to open the edit dialog.
- Modify name, description, or country selections.
- Click Save to apply changes.
Deleting a Plan
- Select a custom plan from the dropdown.
- Click the trash icon or click Delete inside the edit dialog.
- Confirm the deletion.
If you delete a plan that is currently active on your account, you will be prompted to choose a replacement plan before the deletion can proceed.
High-Risk Countries
Certain countries are flagged as High risk with a red badge in the country selector. These destinations are commonly associated with toll fraud. High-risk countries include: Bangladesh, Israel, Pakistan, Syria, Palestine, Azerbaijan, Iran, Tajikistan, Oman, Sri Lanka, Algeria, Nigeria, and Tunisia.
Pay special attention when enabling high-risk destinations. Consider whether your business truly needs to make calls to these countries.
Common Use Cases
Preventing toll fraud -- Create a plan that only allows calls to countries where you have customers. This blocks unauthorized calls to expensive international destinations.
Regional business operations -- If your business only operates in Europe, create a plan that enables European countries only.
Starting from an existing plan -- Use the Import Existing Plan feature to copy country selections from a system plan, then customize by adding or removing specific countries.