Why users switch to PBX.IM
Built for Call-Heavy Teams, Not Just Small Offices
Ooma is designed primarily for small business phone service. PBX.IM is built for teams that live on calls, with call monitoring, wallboards, call center workflows, and AI-powered analytics included out of the box.
Responsive and Helpful Customer Support
PBX.IM customers get real support from a team that knows the product. No wait queues, no tier-based access. Just fast, knowledgeable help when you need it.
Transparent Pricing That Scales With You
Ooma charges per user per month, and advanced features like call recording, CRM integrations, and AI tools are locked behind higher tiers. PBX.IM offers flat-rate plans with no hidden add-ons, so your costs stay predictable as your team grows.
Ooma vs. PBX.IM
Compare features, pricing, and scalability to see which tool fits you best.
| PBX.IM | Ooma | |
|---|---|---|
| Free plan Available | Yes | No |
| Unlimited users | Yes | No, per-user pricing ($19.95–$29.95/user/mo) |
| Minimum users required | Yes | 1 user minimum |
| Simultaneous calls | Yes | Depends on plan and internet bandwidth |
| Call recording | Yes | Yes, Pro plan and above |
| Long-term call recording storage | Yes | Limited; storage depends on plan |
| AI analytics | Yes | Yes, but AI Transcriptions & Insights on Pro Plus |
| Auto dialers (progressive/Preview/Predictive) | Yes | Yes, available as a feature |
| CRM integration | Yes | Yes, but on Pro Plus |
| IVR / Call routing | Yes | Yes, via Virtual Receptionist |
| Phone numbers included | Yes | Yes, but one direct-dial number per user |
| SMS / MMS | Yes | Yes, but 250 messages/mo on Pro; 1,000/mo on Pro Plus |
| 24/7 support | Yes | Yes, available on all plans |
| Transparent pricing | Yes | Per-user + plan tier; higher features require upgrades |
| Mobile & Webphone support | Yes | Yes, mobile app on all plans; desktop app on Pro and above |
See Why Businesses Trust Us
“One of the things I appreciate most is how easy it is to self-manage. I was able to set up everything myself without needing to hire any outside help, which saved us both time and money. It’s helped us close deals faster and provide better service, which our customers really appreciate.”
“It’s been a great experience and a smart investment. It’s helped us close deals faster and provide better service, which our customers really appreciate. If you’re running a growing business and want more control over your communications, I highly recommend this system!”
“What really sets them apart is their top notch support. The team clearly knows VoIP inside and out, and every interaction we’ve had has been fast, professional, and incredibly helpful. It’s rare to find a provider that combines excellent tech with equally excellent service.”
Experience unlimited users, advanced routing, and long-term call recording, risk-free.
Connected to Any Business Tools
Make calls directly from the platforms your team already uses, ensuring efficiency without changing workflows.
Microsoft Teams
Intercom
Hubspot
Notion
Zoho
Salesforce
Shopify
Help Scout
Gorgias
Zapier
Front
Slack
Kustomer
Freshdesck
monday.com
Copper
Pipedrive
noCRM.io
Microsoft Dynamics
ZendeskGet small business VoIP for free, then scale
5
Unlimited
Unlimited
Unlimited
Unlimited
5
25
50
Unlimited
Unlimited
1 Week
3 Months
6 Months
1 Year
7 Year
Add-on
Add-on
Progressive
Progressive / Preview
Progressive / Preview / Predictive
Progressive / Preview / Predictive
Email / Chat
Email / Chat
Email / Chat / Phone
Email / Chat / Phone
Dedicated Account Manager / Email / Chat / Phone
Standard Business Hours
24 / 7
24 / 7
24 / 7
24 / 7 + SLA Commitment
Customer Favorite Features
PBX.IM makes handling incoming calls simple. Organize queues, cut down wait times, and give customers a smoother experience from the very first ring.
Automatic Call Distribution
Easily configure how calls are routed to match your business needs and team structure. PBX.IM lets you distribute calls by time routing, team availability, agent skills, or even through simple round-robin allocation.
Customized Queuing Time
Set time limits for how long customers stay on hold and ensure they’re always directed to the right agent. With flexible queuing rules, you can minimize frustration, shorten wait times, and keep conversations flowing smoothly.
Personalized Experience on Hold
Create a better waiting experience for your callers with the on-hold feature. Use custom greetings in any language with text-to-speech, upload your own messages, or select music and sounds from our media library to keep customers engaged.
