On Hold Music Feature

Turn wait time into an enjoyable customer experience. 



Keep callers engaged with branded messages, timely updates, and music that reflects your brand’s personality. Transform queues into opportunities to build brand awareness, reduce abandonment rates and hang-ups, and create a unique listening experience your customers will remember.

announcements and on-hold messages

Reduce call abandonment and keep more customers on the line

Every call includes moments of waiting. Turn that time into an opportunity to engage customers with personalized messages, updates, and music that reflects your brand.

On Hold Music & Messages System

Play music or branded messages while customers wait. Share updates, promotions, or helpful information to keep callers engaged, lower frustration, and turn wait time into a better customer experience.

Customizable Greetings

Create AI-driven professional greetings tailored to your business. From welcome messages to after-hours notifications, easily customize recordings to reflect your brand’s voice and keep communications consistent.

customizable greetings for call flows

Multi-Language Text-to-Speech (TTS)

Greet callers in their own language with natural, lifelike voiceovers. Choose from dozens of voices and languages to make every interaction clear, accessible, and personal, no recording studio required.

text to speech
Customers that trust PBX.IM
stats-background
Keep callers engaged with secure, branded on-hold experiences.