Softphone apps are platform agnostic, cost-effective, flexible and scalable, they integrate more easily, have better call quality, support Call Transfers, Call Recordings and Analytics and are environmentally friendly.
Latest industry trends: Voice recording, text-to-speech, and sound file upload capabilities for personalized interactions with calling customers.
We delve into how call center solutions are transforming and what the future might hold for customer support.
SIP (Session Initiation Protocol) is text-based, similar to HTTP and SMTP, and it works in conjunction with other protocols to deliver multimedia.